Frequently Asked Questions
The amount you pay for your tuition fees will depend on the subjects you are enrolled in, how many subjects you are enrolled in, and which payment category you are in – Commonwealth supported place, or full fee-paying place. Your total tuition fees are calculated upon enrolment and recalculated after making enrolment changes prior to census date.
You are able to pay fees upfront via credit card or BPAY, or you may be eligible for a HELP loan.
Students can apply for Commonwealth support or HECS-HELP to subsidise or assist their payment contributions. A Commonwealth supported place is subsided by the Government so students only pay their student contribution amount rather than tuition fees. HECS-HELP is a loan repayment scheme for eligible Commonwealth supported students to pay back their student contributions once they start earning $51,957 per annum – to pay off this loan faster, voluntary repayments can be made.
For more information about Commonwealth support places and HECS-HELP loans visit Study Assist, or contact a student advisor.
We are working with are partners to develop these now, and will finalise the details in the coming months. Get in touch to find out what’s available.
The Australian Government provides the Higher Education Loan Program (HELP) to help students with the costs of fees. Depending on eligibility, students can apply for FEE-HELP and HECS-HELP within the program.
Students can seek approval for an extension for the due date of tuition fees, or the ability to pay fees by instalments, if they can demonstrate genuine financial hardship.
You must meet all of the following criteria to be eligible:
- be a fee-paying student;
- not eligible for FEE-HELP;
- have a short-term circumstance that is beyond your control that is causing financial hardship;
- lodge the application online on or before the due date of you tuition fee(s). Applications lodged after the due date will not be considered.
If you need help trying to deal with this, talk to your student support officer, who can help you work out a payment plan.
A Commonwealth Supported Place (CSP) is a type of enrolment where the Government pays part of a student’s total study as a subsidy cost, and unlike a loan, the student will not have to pay it back. The subsidy does not cover the entire cost of study, and the student will need to pay the rest through their student contribution.
Being eligible for a CSP does not mean a student will be offered a CSP. Each education provider and each course can have its own entry requirements.
For more information about Commonwealth support places visit Study Assist, or contact a student advisor.
To be considered eligible, you must be:
- an Australian citizen, who will live and study in Australia for some of the course; or
- a New Zealand citizen, who will live and study in Australia for the whole course; or
- a permanent visa holder, who will live and study in Australia for the whole course and
- is able to meet the admission criteria for the degree you're applying for.
For more information about Commonwealth support places visit Study Assist, or contact a student advisor.
To get a CSP, you will need to check if the course to want to study is a CSP. If the course is a CSP, apply for the course. Your offer letter will let you know if you’ve been offered a CSP or not. Complete the online form provided to you by the census date.
The student services amenities fee (SSAF) is a compulsory fee when attending a university or higher education provider. The higher education provider can spend the fee on non-academic expenses such as sporting and recreational activities, employment and career advice, child care and food services.
SA-HELP can help students pay for all or part of their SSAF.
For more information about SSAF visit Study Assist.
The Australian Government assists eligible students with FEE-HELP to help pay all or part of their tuition fees. The loan does not cover costs such as accommodation, laptops or other study material.
For more information about FEE-Help visit Study Assist or contact your student advisor.
To be eligible for a HELP loan, you must:
- be an Australian citizen and meet the residency requirements (you must study at least part of your course in Australia).
- be a New Zealand Special Category visa (SCV) holder or permanent humanitarian visa holder and meet the residency requirements.
- permanent residents can only get FEE-HELP for approved bridging studies. - be enrolled in a fee-paying place at a provider that offers FEE-HELP loans.
- submit the Request for FEE-HELP form to your provider by the census date.
- not have already borrowed up to your FEE-HELP limit.
For more information about FEE-Help visit Study Assist or contact your student advisor.
You can apply for a FEE-HELP loan using your tax file number (TFN) and a Request for FEE-HELP assistance form, which we can give you. You must lodge your form before the census date.
For more information about FEE-Help visit Study Assist or contact your student advisor.
The Australian Government assists eligible students studying tertiary education with a HECS-HELP loan to pay for your tuition fees. You can only get HECS-HELP if you are enrolled in a Commonwealth supported place (CSP). The loan does not cover costs such as accommodation, laptops or other study material.
For more information about HECS-Help visit Study Assist or contact your student advisor.
To be eligible for a HECS-HELP loan, you must:
- be studying in a Commonwealth supported place.
- be an Australian citizen and meet the residency requirements (you must study at least part of your course in Australia).
- be a New Zealand Special Category Visa (SCV) holder or permanent humanitarian visa holder and meet the residency requirements.
- submit the Request for Commonwealth support and HECS-HELP form to your provider by the census date.
- be enrolled in each unit/subject at your provider by the census date.
For more information about HECS-Help visit Study Assist or contact your student advisor.
You can apply for a HECS-HELP loan using your tax file number (TFN) and a Request for Commonwealth support and HECS-HELP form, which we can give you. You must lodge your form before the census date.
For more information about FEE-Help visit Study Assist or contact your student advisor.
For Flinders University, the last day to enrol in topics and register in classes is the Friday of teaching week two in each semester.
In 2019 these dates are:
15 March 2019 for semester 1 topics
9 August 2019 for semester 2 topics
These dates do not apply to courses where enrolment deadlines have been specified.
For non-semester and summer topics, the last day to enrol in topics and register in classes is the last day of teaching or census date, whichever date is earlier.
For CQ University, online enrolments close:
Term 1 2019: 11 February
Term 2 2019: 17 June
Term 3 2019: 7 October
For CQ University degree level courses, you can swap your current unit enrolments if the last day to enrol has not yet passed.
Visit MyCentre and follow these instructions.
At Flinders University you can also change up until the last day to enrol in new topics. You’ll find more info here.
Flinders University students need to withdraw before the census date to avoid paying subject costs and other fees.
You’ll find the details here.
CQ University students can withdraw from a subject, but must do so before the census date for that term to avoid incurring financial or academic penalties.
To withdraw, follow the instructions here.
Once you’re enrolled in your course you can organise a student ID card.
For Flinders University students, you’ll find out how here.
CQ University students can follow these instructions to secure their card.
The materials you’ll need will vary between courses and subjects.
Some subjects have required and recommended reading. Required textbooks are essential for your studies, while recommended textbooks are a valuable extra.
Most students should have details of what study materials they’re required to have by the first week of the new term.
Flinders University students can find out more here.
CQ University students can find a list of required resources in their unit profile in the CQ University Handbook. Select the relevant unit, click the blue ‘Profile’ link and then click on 'Textbooks and Resources'.
If you’re unsure, check with your topic or unit coordinator.
Flinders University students can find their result dates online here.
CQ University grades are released on the Certification of Grades date of each term. Check the CQ University Handbook for details.
Flinders University student results will be available online. Find out more here.
CQ University student results will be posted online through the student portal.
It’s best to direct any questions over grades firstly to your topic or course coordinator. If this doesn’t resolve the issue there are other processes you can follow.
Flinders University can refer to the Assessment Policies and Procedures for information on reviewing marks, re-marking and appeals against final grades.
CQ University students who want to request their grade be reviewed can find out how here.
You can apply to study at the Murray River Study Hub online by filling out our Expressions of Interest form. Or contact us on 08 8532 7299 (Murraylands) or 08 8580 8599 (Riverland), and we can help you enrol, plan your studies and answer your questions about studying with through the River Murray Study Hub.
If you are a Year 12 student, you can also fill out an Expression of Interest form - or talk to your school's career counsellor, too who can help you understand how to make this all happen.
You may be able to get credit for your past studies.
If you’re enrolling at Flinders University check here for details.
For CQ University, you’ll find more info here.
Flinders Connect can provide enrolment support.
The CQ University Adult Learning Centre can assist students with queries about their degree courses or find course planners here.
This will depend on what course you’re enrolled in. At the time of enrolment you should check to see whether the course and subjects you’re interested in can be studied externally and what the requirements are.
Flinders University students can find all the info they need on exams and assessments here.
The CQ University Academic Learning Centre provides support for student queries over assessments.
No, anyone studying a tertiary or VET course can access the Study Hub. Just speak to one of our student advisors, who can help you get started with the registration process.
No, there is no cost involved for you to access the Study Hub's facilities.
The Australian Government Department of Education, through the Regional Study Hubs Initiative, has provided this asset to our Murraylands and Riverland communities.
Before you are given access to the internet you will need to complete a short registration process. You can visit a Study Hub campus, or you contact us online, to recieve a registration form. You will need to provide a valid Student ID card.
Please note, it will take approx. 48hours for you to receive your login details via text message. If you haven't recieved your login details after 48hours, please contact us.
Once your registration form has been processed, you will receive a text message providing your login details for accessing the internet at our Study Hub campuses.
If your studies at the Murray River Study Hub are affected by an event or circumstance (e.g. medical, family, personal, employment or financial related) beyond your control, you may be able to get a refund on your subject fees and have your grade changed through Special Circumstances. You will need to apply for Special Circumstances and provide efficient evidence or documentation to support your application.
If your circumstances have changed and you need to take an extended break from study, you can apply for leave.
Flinders University students can find out more here.
CQ University students can seek advice and support from the counselling team.
You will need to supply us with evidence or documentation that provides details on when your circumstance began or worsened, how they affect your ability to study, and when it became apparent you could no longer study.
This evidence must be legally verifiable and provided by a professional, such as a doctor, counsellor, specialist, employer or financial advisor. We will not accept evidence from a family member or another student.
